Shipping policy

TeamBikerz is proud to offer free worldwide shipping on every order — no minimum purchase, no hidden fees. Below you will find everything you need to know about processing times, delivery estimates, tracking, and international shipments.

1. Free Worldwide Shipping

Every order placed on teambikerz.com ships free of charge, worldwide. The price you see at checkout is the price you pay — shipping is on us, always. There is no minimum order value and no membership required.

2. Order Processing Time

Orders are processed Monday through Friday. Most orders are verified, quality-checked, and dispatched within 1–3 business days of payment confirmation. During peak seasons or promotional events, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

3. Estimated Delivery Times

Delivery times below are estimates counted from the date of dispatch:

• United States: 3–7 business days
• Canada: 5–10 business days
• United Kingdom & European Union: 7–12 business days
• Australia & New Zealand: 7–14 business days
• Rest of the world: 10–20 business days

Electric bikes ship as oversized freight and may travel via specialized carriers, which can add a few days to standard parcel timelines. Delivery estimates are not guaranteed and may be affected by customs processing, weather, carrier capacity, or local holidays.

4. Order Tracking

Every shipment includes a tracking number. You will receive it by email when your order ships, and you can check the status at any time on our Track Order page by entering your order number and email address. Please allow 24–48 hours for the carrier’s tracking system to show the first scan.

5. International Orders, Customs & Duties

We ship to most countries worldwide. International shipments may be subject to import duties, taxes, or customs fees levied by the destination country. Where possible we prepay or minimize these charges, but any remaining import charges are the responsibility of the recipient and are not collected or controlled by TeamBikerz. Customs clearance may occasionally extend delivery times.

If you refuse a shipment due to import charges, the order will be treated as a return and any carrier return fees or duties charged back to us will be deducted from your refund.

6. Shipping Address & Changes

Please double-check your shipping address at checkout. Address changes can be accommodated within 12 hours of ordering by contacting support@teambikerz.com. Once an order has shipped, we cannot reroute it, and TeamBikerz is not responsible for orders delivered to an incorrectly provided address.

7. Lost, Delayed, or Damaged Shipments

If your tracking shows no movement for 7 or more consecutive days, or your shipment arrives visibly damaged, contact us immediately at support@teambikerz.com or +1 (302) 480-9187. We will open an investigation with the carrier and, where the shipment is confirmed lost, ship a replacement or issue a full refund at your choice. For damaged deliveries, retain all packaging and provide photos within 48 hours so we can resolve the claim quickly.

8. Delivery & Assembly Note

Electric bikes arrive partially assembled in protective packaging. Basic final assembly (handlebars, front wheel, pedals, display) is required and can be completed with the included tool kit and manual. Someone must be available to receive and sign for freight deliveries where required by the carrier.

9. Questions About Shipping

• Email: support@teambikerz.com
• Phone: +1 (302) 480-9187 (Monday – Friday, 9:00 AM – 6:00 PM EST)
• Mail: TeamBikerz, 651 N Broad Street, Middletown, DE 19709, United States