Warranty Policy

Every electric bike sold on teambikerz.com is backed by the TeamBikerz 1-Year Limited Warranty. We stand behind the quality of our frames, motors, batteries, and electronics. This policy explains exactly what is covered, for how long, and how to file a claim.

1. Warranty Overview

TeamBikerz warrants to the original purchaser that every new electric bike purchased from teambikerz.com will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery. If a covered defect is confirmed during the warranty period, we will repair or replace the defective part — or, where repair is not practical, the product — at no cost to you, including shipping for approved warranty parts.

Free Shipping & 1-Year Warranty on All Electric Bikes. No registration fee, no extended-warranty upsell — coverage is automatic with every purchase.

2. What Is Covered

  • Frame and fork: manufacturing defects, cracks, or weld failures under normal riding conditions.
  • Motor: defects in the hub or mid-drive motor under normal use.
  • Battery: manufacturing defects and abnormal capacity loss (capacity below 70% of rated capacity within the warranty period under normal use and charging habits).
  • Controller, display, and wiring harness: electronic defects not caused by water ingress or modification.
  • Charger: defects in materials or workmanship.

3. What Is Not Covered

  • Normal wear and tear of consumable parts: tires, tubes, brake pads, rotors, chains, grips, cables, and bearings.
  • Damage from accidents, collisions, drops, stunt riding, overloading, or riding outside intended use.
  • Damage from water immersion, pressure washing, corrosion, or neglect of routine maintenance.
  • Unauthorized modifications, aftermarket tuning, derestriction, or third-party components.
  • Damage caused by improper assembly or failure to follow the owner’s manual.
  • Cosmetic damage that does not affect function (scratches, paint chips).
  • Products purchased from unauthorized resellers or second-hand.

4. How to File a Warranty Claim

  1. Contact us at support@teambikerz.com or +1 (302) 480-9187 within the warranty period.
  2. Provide your order number, the bike’s serial number, and photos or video clearly showing the defect.
  3. Our technical team will review your claim within 1–3 business days and may request additional diagnostics.
  4. Once approved, we ship the replacement part or arrange repair at no cost. Where local repair is preferred, pre-approved labor reimbursement may be offered.

5. Remedies & Limitations

Our obligation under this warranty is limited to repair or replacement of defective components. This warranty does not cover incidental or consequential damages such as loss of use, lost time, or transportation costs, except where such limitations are prohibited by law. This limited warranty gives you specific legal rights; you may also have other rights which vary by state or country, and nothing in this policy limits your statutory consumer rights.

6. Keeping Your Warranty Valid

  • Keep your order confirmation as proof of purchase.
  • Follow the assembly, charging, and maintenance instructions in the owner’s manual.
  • Use only the supplied charger and approved replacement parts.
  • Contact us before attempting any repair on a covered component during the warranty period.

7. Warranty Contact

  • Email: support@teambikerz.com (subject: “Warranty Claim – [Order Number]”)
  • Phone: +1 (302) 480-9187 (Monday – Friday, 9:00 AM – 6:00 PM EST)
  • Mail: TeamBikerz, 651 N Broad Street, Middletown, DE 19709, United States