Privacy policy

TeamBikerz (“we”, “us”, “our”) operates teambikerz.com. This Privacy Policy explains what personal information we collect when you visit our store or make a purchase, how we use it, who we share it with, and the rights you have over your data.

1. Information We Collect

Information you provide directly

  • Contact details: name, email address, phone number, and shipping/billing address when you place an order or contact support.
  • Order information: products purchased, order history, and payment transaction details (card numbers are processed by our payment providers and are never stored on our servers).
  • Communications: messages you send us by email, phone, or through contact forms, and any reviews or feedback you submit.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, pages visited, time spent, and referring URLs, collected via cookies and similar technologies.
  • Analytics data: aggregated statistics that help us understand how visitors use teambikerz.com and improve the shopping experience.

2. How We Use Your Information

  • To process and fulfill your orders, including payment processing, shipping, and delivery updates.
  • To provide customer support and handle returns, refunds, and warranty claims.
  • To communicate order confirmations, shipping notifications, and — only with your consent — marketing emails you can opt out of at any time.
  • To prevent fraud, secure our store, and comply with legal and tax obligations.
  • To analyze and improve our website, products, and services.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and support marketing. You can control or disable cookies through your browser settings; disabling essential cookies may affect checkout functionality. Where required by law, we request your consent before placing non-essential cookies.

4. Sharing Your Information

We do not sell your personal information. We share data only with the trusted service providers needed to run our store:

  • Payment processors (e.g., Shopify Payments, PayPal, major card networks) to securely complete transactions.
  • Shipping and freight carriers to deliver your order.
  • E-commerce platform and hosting providers that power teambikerz.com.
  • Analytics and advertising partners, using aggregated or pseudonymized data where possible.
  • Legal authorities when required by law, subpoena, or to protect our rights and customers.

Each provider is bound by contractual obligations to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain order and account information for as long as needed to fulfill the purposes described in this policy, including warranty service (which requires keeping order records for at least the 1-year warranty period) and compliance with tax and accounting laws. When data is no longer required, it is securely deleted or anonymized.

6. Data Security

teambikerz.com uses SSL/TLS encryption across all pages, and payment data is handled exclusively by PCI-DSS compliant processors. We apply administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we continuously work to protect your data and will notify affected users of any breach as required by law.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete the personal information we hold about you.
  • Object to or restrict certain processing, and withdraw consent for marketing at any time.
  • Request a portable copy of your data.
  • Lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): you have the right to know, delete, and opt out of the sale or sharing of personal information — note that we do not sell personal information. EU/UK residents (GDPR/UK GDPR): our legal bases include contract performance, legitimate interest, legal obligation, and consent. To exercise any right, email support@teambikerz.com with the subject line “Privacy Request”. We respond within 30 days.

8. Children’s Privacy

Our store is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.

9. International Data Transfers

Because we ship worldwide, your information may be processed in countries other than your own, including the United States. Where required, transfers are protected by appropriate safeguards such as standard contractual clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be announced on this page or by email.

11. Contact Us

  • Email: support@teambikerz.com (subject: “Privacy Request”)
  • Phone: +1 (302) 480-9187
  • Mail: TeamBikerz, 651 N Broad Street, Middletown, DE 19709, United States