FAQ
Yes. Every order on teambikerz.com ships free of charge to most countries worldwide, with no minimum order value. The price at checkout is the final price for shipping — it is always $0. Note that international orders may be subject to import duties or taxes levied by your country’s customs authority, which are outside our control.
Orders are processed within 1–3 business days. Estimated delivery after dispatch: United States 3–7 business days, Canada 5–10, UK & EU 7–12, Australia & New Zealand 7–14, rest of the world 10–20 business days. E-bikes ship as oversized freight, so timelines can vary slightly by carrier and customs clearance.
As soon as your order ships, you will receive an email with your tracking number. You can also use the Track Order page on our site — just enter your order number and the email address used at checkout. Allow 24–48 hours for the first carrier scan to appear.
Yes, within 12 hours of placing your order. Email support@teambikerz.com or call +1 (302) 480-9187 with your order number and the corrected address. Once the order has shipped, we are unable to reroute it.
E-bikes arrive about 85–90% assembled in protective packaging. Final assembly — front wheel, handlebars, pedals, and display — typically takes 30–45 minutes with the included tool kit and manual. A step-by-step guide is included in every box.
We offer a 30-day return window from the delivery date. Bikes must be returned in original condition (no more than 10 miles / 16 km of use), with all accessories and original packaging. Contact support@teambikerz.com to receive an RMA number and return instructions before shipping anything back.
Our 1-Year Limited Warranty covers manufacturing defects in the frame, fork, motor, battery, controller, display, wiring, and charger. It does not cover normal wear items (tires, brake pads, chains), accidental damage, water immersion, or unauthorized modifications. Full details are on our Warranty Policy page.
Contact us within 48 hours of delivery at support@teambikerz.com with your order number and photos or video of the damage. Keep all original packaging. We will arrange a replacement part, a replacement bike, or a full refund — including all shipping costs.
Once we receive and inspect your return, refunds are approved and processed to your original payment method within 5–10 business days. Your bank may take a few extra days to post the credit to your statement.
E-bike laws (speed limits, motor wattage, throttle use, rider age, helmet rules) vary by country, state, and city. It is the buyer’s responsibility to check local regulations before purchasing and riding. If you are unsure, contact us — we are happy to point you toward the right resources for your region.
Range depends on the model, battery capacity, rider weight, terrain, assist level, and weather. Most of our e-bikes deliver between 40 and 100 km (25–62 miles) per charge in mixed pedal-assist use. Exact per-model estimates are listed on each product page.
Our e-bikes are water-resistant and handle rain and wet roads under normal riding. However, they are not waterproof against immersion — never submerge the bike, pressure-wash the electronics, or charge the battery while wet. Dry the bike and charging port after wet rides.
We accept Visa, Mastercard, American Express, Discover, PayPal, and digital wallets including Apple Pay, Google Pay, and Shop Pay where available. All transactions are processed in USD unless your checkout shows a local currency conversion.
Yes. teambikerz.com uses SSL/TLS encryption on every page, and payments are handled by PCI-DSS Level 1 compliant processors. Your full card number is never stored on our servers, and transactions may be additionally verified with 3-D Secure through your bank.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM EST. Email support@teambikerz.com, call +1 (302) 480-9187, or use the form on our Contact Us page. We typically reply within one business day.