Refund policy

At TeamBikerz, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy. Please read the terms below carefully before initiating a return.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused or lightly used for inspection purposes only, undamaged, and in its original packaging with all accessories, manuals, chargers, keys, and documentation included.

To start a return, contact us at support@teambikerz.com or call +1 (302) 480-9187 with your order number and the reason for the return. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Items sent back without an approved RMA will not be accepted.

2. Conditions for Returns

To qualify for a full refund, returned items must meet the following conditions:

  • The electric bike must have no more than 10 miles (16 km) of total mileage on the odometer.
  • The item must be free of scratches, dents, water damage, or signs of extensive use.
  • All original components, battery, charger, keys, tools, and manuals must be included.
  • The item must be returned in the original packaging or equivalent protective packaging.
  • Proof of purchase (order number or receipt) must be provided.

Returns that show signs of heavy use, damage caused by misuse, or missing components may be subject to a restocking fee of up to 20% or a partial refund, assessed after inspection.

3. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance at the time of purchase.
  • Gift cards and promotional vouchers.
  • Items damaged due to improper assembly, unauthorized modification, accident, or neglect.
  • Consumable accessories that have been opened or used (inner tubes, brake pads, lubricants), unless defective on arrival.

4. Return Shipping Costs

If the return is due to our error — you received a defective, damaged, or incorrect item — TeamBikerz covers the full return shipping cost and will provide a prepaid return label. If the return is due to a change of mind or buyer’s remorse, the customer is responsible for return shipping costs. Original outbound shipping is always free, so no shipping deduction applies to your refund.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@teambikerz.com with your order number, photos or video of the issue, and a description. We will arrange a replacement, repair, or full refund — including all shipping costs — at no charge to you. Damaged-in-transit claims are also covered under our 1-Year Warranty.

6. Refund Processing

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund to your statement.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@teambikerz.com or +1 (302) 480-9187 and we will investigate immediately.

7. Exchanges

The fastest way to exchange an item is to return the original item for a refund and place a new order. If the exchange is due to a defect covered under warranty, we will ship a replacement unit or component at no cost once the claim is approved.

8. Order Cancellations

Orders may be cancelled free of charge within 12 hours of placement, provided the order has not yet shipped. Once an order has been dispatched, it can no longer be cancelled, but you may still return it under the terms of this policy. To request a cancellation, contact us as soon as possible with your order number.

9. Contact Us

For any questions about returns and refunds, reach our support team:

  • Email: support@teambikerz.com
  • Phone: +1 (302) 480-9187 (Monday – Friday, 9:00 AM – 6:00 PM EST)
  • Mail: TeamBikerz, 651 N Broad Street, Middletown, DE 19709, United States